Frequently Asked Questions
Everything you need to know about sourcing premium European products.
What is the minimum order quantity (MOQ) for wholesale purchases?
To maintain our competitive wholesale pricing, we require a minimum order value of €500. Specific MOQ requirements per product line are listed on individual product pages.
How do you ensure the freshness of perishable goods during transit?
We utilize temperature-controlled logistics and insulated packaging for all dairy and deli items. Our cold chain management ensures that products arrive at your facility in optimal condition.
Do you provide documentation for customs and food safety compliance?
Yes, we provide all necessary documentation including Certificates of Analysis (CoA), health certificates, and detailed ingredient lists to ensure smooth customs clearance and local regulatory compliance.
What are your shipping lead times for international orders?
Standard shipping within the EU typically takes 3-5 business days. For international orders outside the EU, lead times range from 10-14 business days depending on the destination and customs processing.
What is your policy on damaged or expired goods?
Claims for damaged goods or discrepancies must be submitted within 48 hours of delivery. Please provide photographic evidence and your invoice number to our support team for a full credit or replacement.
What payment methods do you accept for bulk orders?
We accept SEPA bank transfers, major credit cards, and PayPal. For long-term partners with established credit history, we also offer net-30 payment terms upon approval.